Privacy & Cookies Policy
Last updated: 14 February 2026
1. General
This Privacy & Cookies Policy (the “Policy”) describes how the personal data (“Personal Data”) you may provide on the Maison Maud website (the “Website”) and any related products and services (collectively, the “Services”) is collected, used, disclosed, stored, and protected. It also describes the choices available to you regarding our use of your Personal Data and how you can access and update it. This Policy is a notice explaining our privacy practices. Where required by applicable law, we will request your consent (for example, for certain cookies or marketing communications). This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
2. Data Controller & Contact
Maison Maud LLC-FZ (Meydan Free Zone, Dubai, UAE).
For privacy questions/requests, contact us at info@maisonmaud.ae
3. Automatic Collection of Information
3.1When you open the Website, our servers automatically record information that your browser sends. This data may include your device's IP address, browser type and version, operating system type and version, language preferences, referring/exit pages, pages you visit, time spent on pages, search queries on the Website, access times and dates, and other usage statistics. Where applicable, this information may be collected through cookies and similar technologies (see the Cookies section below).
3.2Information collected automatically is used to identify potential cases of abuse, maintain security, troubleshoot issues, and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not aggregated in a way that directly identifies you, unless required for security, fraud prevention, or legal compliance.
4. Collection of Personal Data
4.1If you wish to use certain features of the Website (for example, creating an account, placing an order, subscribing to updates, or contacting us), you may be asked to provide certain Personal Data (for example, your name, email address, phone number, shipping address, and order/payment-related information). We receive and store information you knowingly provide when you create an account, make a purchase, or submit forms on the Website. When relevant, this may include:
4.1.1Personal details such as name, country of residence, etc.
4.1.2Contact information such as email address, address, etc.
4.1.3Account details such as user name, unique user ID, password, etc.
4.1.4Payment information such as payment method details processed by our payment provider (we do not store full card details), billing address, and transaction references.
4.1.5Any other materials you willingly submit to us such as articles, images, feedback, etc.
4.2Some of the information we collect is directly from you via the Website and Services. We may also receive limited information from service providers involved in fulfilling your order (for example, payment providers and delivery partners) where necessary to provide the Services.
5. Use and Processing of Collected Information
5.1We process Personal Data to provide the Services and operate the Website, including to fulfil orders, manage accounts, provide customer support, process payments and deliveries, improve and secure the Website, and comply with legal obligations. We will send marketing communications only where permitted by law and/or with your consent where required.
5.1.1Create and manage user accounts.
5.1.2Fulfill and manage orders.
5.1.3Deliver products or services.
5.1.4Improve products and services.
5.1.5Send administrative information.
5.1.6Send marketing and promotional communications.
5.1.7Respond to inquiries and offer support.
5.1.8Request user feedback.
5.1.9Improve user experience.
5.1.10Post customer testimonials (and by accepting this policy you accept that we may post these on your behalf).
5.1.11Deliver targeted advertising (where enabled and subject to cookie preferences/consent requirements).
5.1.12Enforce terms and conditions and policies.
5.1.13Protect from abuse and malicious users.
5.1.14Respond to legal requests and prevent harm.
5.1.15Run and operate the Website and Services.
5.1.16Processing your Personal Data depends on how you interact with the Website and Services. Where required by applicable law, we will identify the relevant legal basis for processing (e.g., contract performance, legal obligation, legitimate interests, or consent).
6. Billing and Payments
For payments on our Website, we may request credit card or other payment account information, which will be used solely for processing payments. Payments are processed by third-party payment service providers. We do not store full payment card details on our servers. We maintain appropriate technical and organizational measures to protect order and account information.
7. Managing Information
You are able to request deletion of certain Personal Data we have about you. The Personal Data you can request to delete may change as the Website and Services change. We may retain certain information where required for legal, accounting, fraud prevention, or dispute-resolution purposes, and will limit further processing where required.
8. Disclosure of Information
Depending on the requested Services or as necessary to complete any transaction, we may share your information with trusted third parties that work with us, such as payment processors, delivery partners, hosting/IT providers, and customer support tools, solely to provide and improve the Services.
We will disclose any Personal Data we collect, use or receive if required or permitted by law (for example, to comply with a subpoena or similar legal process, to protect our rights, to investigate fraud, or to respond to lawful requests by public authorities).
In the event we go through a business transition (such as a merger, acquisition, or sale of assets), Personal Data may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
9. Retention of Information
We will retain and use your Personal Data for the period necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Your rights may be subject to legal limitations, but we will handle requests in accordance with applicable law.
10. Transfer of Information
Depending on your location, your Personal Data may be transferred to and processed in countries other than your own (for example, where our service providers operate). Where required by applicable law, we will implement appropriate safeguards for such transfers.
11. The Rights of Users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following:
(i)You have the right to withdraw consent where you have previously given your consent to the processing of your information.
(ii)You have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent.
(iii)You have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing.
(iv)You have the right to verify the accuracy of your information and ask for it to be updated or corrected.
(v)You have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it.
(vi)You have the right, under certain circumstances, to obtain the erasure of your Personal Information from us.
(vii)You have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.
12. How to Exercise These Rights
Any requests to exercise your rights can be directed to Maison Maud through the contact details available on our Website or by emailing info@maisonmaud.ae. We may request identity verification to protect your Personal Data.
13. Privacy of Children
We do not knowingly collect Personal Data from children under the age of 18. If you believe a child has provided Personal Data, please contact us so we can take appropriate steps (including deletion where required).
14. Cookies
The Website and Services use “cookies” and similar technologies to help personalize your experience, operate the Website, and analyze usage. Where required, we will provide a cookie banner/settings tool to manage your preferences (e.g., analytics/marketing cookies).
We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. Cookies may include strictly necessary cookies, performance/analytics cookies, and marketing cookies (where enabled). You can manage cookies through our cookie settings and your browser controls.
15. Advertisements
We may display online advertisements and may share aggregated and non-identifying information about our customers with advertisers for reporting purposes. We do not sell your Personal Data.
We may permit certain third parties to help us tailor advertising that may be of interest to users. Where required, such advertising will be subject to your cookie preferences/consent choices.
16. Email Marketing
We are committed to keeping your e-mail address confidential and will not disclose it to any third party except as allowed in this Policy. You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
17. Links to Other Resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
18. Information Security
We implement appropriate technical and organizational measures to protect Personal Data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
19. Changes and Amendments
We reserve the right to modify this Policy from time to time. We will post the updated version on the Website and update the “Last Updated” date. Where changes are material, we may provide additional notice as required by law.
20. Acceptance of This Policy
You acknowledge that you have read this Policy and understand how we process Personal Data as described. Where required, we will request your consent for specific processing activities (such as certain cookies or marketing).
For privacy questions, contact info@maisonmaud.ae
Maison Maud LLC-FZ · Meydan Free Zone, Dubai, U.A.E.