Support
Client Services
For inquiries or personalized assistance, our client services team is available by email or phone. Every request is treated with care and confidentiality.
Care Guide
Caring for Your Pieces
Proper care ensures your Maison Maud pieces endure for years, growing more beautiful with time. These guidelines are designed to protect your investment and help each item develop its own character gracefully.
Cleaning & Maintenance
Leather
Use a soft, dry cloth for regular dusting. For deeper cleaning, apply a gentle, pH-neutral leather conditioner sparingly. Avoid water, harsh chemicals, or household cleaners.
Hardware
Wipe metal accents with a soft, dry cloth. Do not use abrasive polishes or cleaners to preserve the finish and integrity.
Fabric & Linings
If applicable, lightly brush or vacuum interiors. Avoid soaking or machine washing to prevent structural damage.
Storage & Handling
Store pieces in their dust bags or boxes when not in use. Protecting your items from dust and environmental shifts is the first step in ensuring their endurance.
Keep away from direct sunlight, heat sources, and high humidity. Natural leather is a living material that breathes and responds to its environment.
Avoid overloading bags or bending structured items. Maintaining the original silhouette preserves the precision of the hand-stitched details.
Longevity & Aging
- —Leather naturally develops a patina over time. This is a sign of quality and use, not wear.
- —Daily use contributes to the character of the piece; small scratches or softening are part of its story.
- —Rotate items when possible to minimize concentrated wear.
Repairs & Restoration
Minor scratches may be gently buffed with a soft cloth.
For professional maintenance or repairs, contact Maison Maud directly. Our team can ensure any restoration preserves the integrity and aesthetic of the piece.
Quick Tips
Can I get leather wet?
Avoid direct contact with water. If damp, blot gently and air-dry.
How do I protect against scratches?
Handle with care, avoid placing on abrasive surfaces, and use dust bags when storing.
Who can repair my item?
Only Maison Maud or authorized service partners can guarantee proper restoration.
Policies
Shipping & Returns
Maison Maud offers secure, insured shipping within the UAE. Returns are handled discreetly and efficiently to respect both your time and your investment.
Shipping Details
- Service
- Secure, insured shipping within the UAE.
- Timing
- 2–3 business days.
- Packaging
- Each piece is carefully packaged to prevent damage, using protective wrapping and dust bags.
- Tracking
- Clients receive tracking details to monitor the delivery discreetly.
Returns & Exchanges
- Eligibility
- Items can be returned within 7 days of receipt. For handbags, the authenticity card must be included with the return; without it, the item cannot be accepted.
- Condition
- Products should be in original condition, unworn, and with packaging intact.
- Process
- Contact client services to initiate.
- Discreet Handling
- All returns are handled privately and efficiently.
- International Enquiries
- Currently ships exclusively within the UAE. For inquiries from other regions, contact the team.